Privacy Policy

This Privacy Policy explains how MBA Prof ("MBA Prof", "we", "us" or "our") collects, uses, shares and protects personal data when you visit mbaprof.in, use the MBA Prof Tests student portal at tests.mbaprof.in, attend our live classes, or speak to our team.

We process personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.

By submitting your details to us or using our services, you consent to the processing described in this policy. You can withdraw that consent at any time (see Your rights).

Who we are

MBA Prof is an MBA preparation and consulting platform. We offer MBA entrance exam preparation (including CET Basic and CET Plus for MAH MBA/MMS CET), career clarity consulting, B-school selection and admissions consulting.

Contact: MBA Prof, 2nd Floor, Bharatiya Vidya Bhavan's, Sector 31, Vashi Village, Navi Mumbai, Maharashtra 400703 · info@mbaprof.in · +91 82911 81713

What we collect

Details you give us

• Enquiry and counselling forms: your name, WhatsApp number, what you are looking for, the exam you are preparing for, your city and the page you were on.
• Program registration (CET Basic, CET Plus and consulting programs): your name, WhatsApp number, email address, city, current preparation stage, any offer code you use and your consent to receive updates.
• Consulting engagements: information you choose to share so we can advise you, such as academic background, entrance scores, work experience, career goals, budget, and documents like your CV or application essays.
• Messages: what you write to us by email, WhatsApp or phone.

Details created when you use our services

• Student portal: your login ID, test attempts, answers, scores, percentiles, time taken, batch, and class attendance.
• Live classes: your name as shown in the class, attendance, and anything you say or share during a session. Classes may be recorded so enrolled students can watch them later.
• Payments: the amount, date, program, and the transaction reference from the payment provider. We do not see or store your full card number, UPI PIN or net-banking credentials.

Details collected automatically

• Device and usage data: IP address, browser and device type, pages visited, time spent, the site that referred you, and approximate location derived from your IP address.
• Cookies and similar tools: see Cookies and analytics.

How we use your data

We use your personal data to:

1. Respond to your enquiry and call or message you about the programs you asked about.
2. Register you for a program, create your student portal account and send your login details.
3. Deliver classes, tests, study material, performance reports and consulting sessions.
4. Send class schedules, reminders, results and program updates by WhatsApp, SMS, email or phone.
5. Process payments, issue invoices and handle refunds.
6. Send information about other MBA Prof programs, offers and admission updates. You can opt out at any time.
7. Understand how the website is used and measure our advertising, so we can improve it.
8. Keep our services secure, prevent misuse and meet legal, tax and accounting obligations.

We do not sell your personal data.

Who we share it with

We share personal data only with service providers who help us run MBA Prof, and only as much as they need to do that work for us:

• CRM and lead management: Kylas, to record enquiries and manage follow-up.
• Hosting, database and email: Hostinger (website hosting and email), Supabase (student portal database) and our email delivery provider.
• Live classes: Zoom, to run online sessions and store recordings.
• Messaging: WhatsApp (Meta), for class updates and conversations you start with us.
• Analytics and advertising: Google (Google Tag Manager, Google Analytics and Google Ads) and, where used, other advertising platforms, to measure visits and ad performance.
• Payments: our payment provider or bank, to process fees and refunds.

Some of these providers store data on servers outside India. Where that happens, we rely on their contractual commitments to protect it, and we will follow any restrictions the Government of India places on such transfers.

We may also disclose personal data when the law requires it, to respond to a valid request from a court or government authority, or to protect the rights, safety or property of MBA Prof, our students or others.

We never share your details with B-schools or other third parties for their own marketing without your explicit consent.

Cookies and analytics

Our website uses cookies and similar technologies, loaded through Google Tag Manager, to:

• remember basic preferences;
• count visits and see which pages are used (Google Analytics);
• measure whether our ads lead to enquiries and show relevant ads on other sites (for example Google Ads).

You can block or delete cookies in your browser settings. The website will still work, but we will not be able to measure your visit. You can also opt out of Google Analytics with the Google Analytics opt-out add-on and manage ad personalisation in your Google ad settings.

How long we keep it

• Enquiries and leads: up to 3 years after our last contact with you, unless you ask us to delete them sooner.
• Student accounts, test records and consulting files: for as long as you are enrolled, and up to 3 years after your program ends, so you can return to your results and we can answer questions about your enrolment.
• Class recordings: for as long as the batch's recordings are available to students, usually until the related exam season ends.
• Payment and invoice records: for as long as tax and accounting laws require, currently up to 8 years.

When we no longer need data, we delete it or make it anonymous.

How we protect it

We use reasonable security practices to protect personal data, including encrypted connections (HTTPS), access controls on our systems, and limiting access to team members who need it. No system is completely secure; if a personal data breach affects you, we will inform you and the Data Protection Board of India as the law requires.

Your rights

You have the right to:

• Access a summary of the personal data we hold about you and how we use it.
• Correct or update inaccurate or incomplete data.
• Erase your data when it is no longer needed for the purpose you gave it for, unless the law requires us to keep it.
• Withdraw consent at any time. This does not affect processing already carried out, and we may not be able to continue a program that depends on that data.
• Opt out of marketing by replying "STOP" to our WhatsApp messages, using the unsubscribe link in our emails, or writing to us.
• Nominate another person to exercise your rights if you die or become unable to do so.
• Raise a grievance with us, and if you are not satisfied with our response, complain to the Data Protection Board of India.

To use any of these rights, email info@mbaprof.in from your registered email address, or message us from your registered WhatsApp number. We may ask you to confirm your identity first.

Students under 18

Our programs are meant for graduates, final-year students and working professionals. If you are under 18, a parent or legal guardian must register on your behalf and give consent for us to process your data. If we learn that we have collected data from someone under 18 without that consent, we will delete it.

Links to other websites

Our pages link to B-school websites, exam bodies and other sites we do not control. Their own privacy policies apply when you visit them.

Changes to this policy

We may update this policy as our services or the law change. The "Last updated" date at the top shows when it last changed. If we make a significant change, we will tell registered students by email or WhatsApp.

Grievance Officer

If you have a question or complaint about how we handle your personal data, contact our Grievance Officer:

Grievance Officer, MBA Prof
2nd Floor, Bharatiya Vidya Bhavan's, Sector 31, Vashi Village, Navi Mumbai, Maharashtra 400703
Email: info@mbaprof.in · Phone: +91 82911 81713

We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.